Answers for international industrial buyers
Quick answers about sourcing, product specifications, documentation, samples, quotations, shipping and export coordination with Fidelin Global Exports.
Common questions before placing an enquiry or order
If your requirement is not covered below, share your product details with our team for a specific response.
What products does Fidelin Global Exports supply?
Fidelin Global Exports supplies conveyor belts, industrial rubber sheets, mining rubber products, agricultural rubber mats, and other industrial and engineering products based on customer requirements.
Do you manufacture the products yourselves?
Fidelin Global Exports works with qualified Indian manufacturing partners and coordinates sourcing, technical requirements, documentation, logistics, and export support for international buyers.
Can you supply products according to custom specifications?
Yes. Products can be sourced according to required dimensions, material grades, hardness, thickness, technical specifications, application requirements, and quantities, subject to manufacturing feasibility.
Do you provide technical data sheets and test certificates?
Applicable technical data sheets, test reports, certificates, and compliance documents can be provided depending on the product, manufacturer, destination market, and customer requirement.
What certifications or compliance documents can be available?
Depending on the product and manufacturer, documentation may include ISO 9001 certification, SGS test reports, REACH compliance, RoHS compliance, ASTM test reports, and FDA compliance where applicable.
What is your minimum order quantity (MOQ)?
MOQ varies depending on the product, specification, manufacturing process, packing requirement, and supplier. Share your required quantity and we will confirm the applicable MOQ with our commercial offer.
Can you provide samples before bulk ordering?
Samples may be arranged for selected products subject to availability, sample cost, manufacturing requirement, and courier or freight charges.
How can I request a quotation?
Use the Request a Quote form or contact us by email or WhatsApp with the product name, specification, dimensions, quantity, destination country or port, and required delivery timeline.
Which countries do you export to?
Fidelin Global Exports supports international buyers across global markets, subject to product requirements, documentation, logistics feasibility, and applicable trade regulations.
What shipping terms can you offer?
Commercial offers may be provided under suitable Incoterms such as EXW, FOB, CFR, or CIF depending on the product, destination, shipment size, and buyer requirement.
What is the typical delivery lead time?
Lead time depends on the product, quantity, customization, production schedule, packing, and shipping method. The expected timeline is confirmed with each quotation.
What payment terms do you offer?
Payment terms depend on order value, product type, production requirements, and commercial agreement. Final payment terms are clearly stated in the quotation or proforma invoice.
Can Fidelin arrange export documentation and logistics?
Yes. We coordinate commercial documentation, packing information, shipment planning, and other export-related requirements as applicable to the order and agreed Incoterm.
Can you source products that are not listed on your website?
Yes. Buyers can share industrial product specifications, drawings, photographs, or reference details, and our team can review sourcing possibilities through our manufacturing network.
Share your industrial requirement with our team
Send us the product, specification, quantity and destination so we can review the requirement with the appropriate manufacturing partner.